Contract - A Contract shall come into existence only if and when we issue a booking confirmation. Provisional bookings will be held for a maximum of five days and will only be confirmed on receipt of the deposit or full payment. The Contract shall be deemed to have been made at our offices in Oban and be subject to Scottish Law and the exclusive jurisdiction of the Scottish Courts. These conditions of hire form the basis of our contract with you.

1. Prices
All published rates include VAT or local service charges at the current rate. Accommodation rates are per room per night with meal plans as indicated if applicable. Any prices quoted per person will be subject to full room occupancy.
The Hotel reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect a change in the rate of VAT or local service charge and taxes or for any other reason outside of the control of the Hotel, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.
2. Availability
All rooms and rates offered by the Hotel are subject to availability and the discretion of the Hotel manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price.
3. Bookings
Bookings must be guaranteed for the first night's accommodation by a major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. At the discretion of the Hotel, full pre-payment may be required. Full payment is required at time of booking for bookings made over the internet or if a discount from rack rate is offered. At least 3 working days are required to process credit and debit card payments and 5 working days to process cheque payments.
4. Arrival and departure
Bedrooms are usually available from 3pm local time on the day of arrival. Check out is by 10:30 local time. There may be occasions, at times of high demand, when our Clients can check in and use all the hotel facilities, but the bedroom is still being prepared.
5. Car parking
The Hotel does not offer parking facilities.
6. Cancellations, amendments and non-arrivals
Cancellations and amendments for bookings made on line can be made by fax on 01631 562863 or online.
A non refundable deposit to the rack rate value of the first night is required to make a booking. In the event of non-arrival or cancellation out with the 2 day cancellation period and where the booking has been guaranteed, a charge equivalent to the full booking at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges. For this purpose the Hotel reserves the right to set-off the amount payable for such cancellation against the Client’s credit card without prior notice or approval of the Client, where applicable.
If the Hotel cancels before 2pm local time on the scheduled day of arrival, the Hotel's liability to the Client will be no greater than the amount paid by the client in respect of any booking. If the Hotel cancels after 2pm local time on the day of arrival, the Hotel's liability will be limited to the charge for one night's accommodation. Where possible the Hotel may but is not obliged nor will it be liable to find alternative accommodation for the Client in the event that the Hotel is unable to accommodate the Client.
7. Payment
Settlement of the bill in full, less any advance payments must be made prior to departure from the Hotel. Upon arrival the Hotel reserves the right to request full payment from the Client’s credit or debit card (if not fully prepaid) or where payment is to be by cash, request the Client to place cash up to an amount of 1.5 times the room rate multiplied by the number of nights booked.
Most major credit and debit cards are accepted subject to a 3.75% surcharge for credit cards subject to a minimum £5.50 fee. We are unable to accept Diners cards. Personal cheques must be supported by a valid cheque card. Cheques cannot be pre-dated. Company cheques are not accepted without prior clearance. Please contact the Hotel prior to arrival. Credit facilities are not offered.
Your credit card or billing account details are only retained for the purpose of handling that individual transaction, unless you ask us to keep these details for future purchases which you may make through us. Personal Information and payment details may be used by the system to determine automatically the appropriate way to fulfil your order.
In order to process a booking, your Personal Information and payment details may be passed to third party service providers and, where we are lawfully requested to do so, regulatory authorities. Such third party service providers will have access to the Personal Information needed to perform the relevant service. They may not, however, use your Personal Information for any other purposes and are required to process your Personal Information in accordance with the Data Protection Act 1998.
Bookings made online require full payment at time of booking.
8. Children
Children aged 15 years and under must be accompanied by a responsible adult to ensure that the children's behaviour is appropriate for other guests within the Hotel.
9. Disabled guest rooms
The Hotel may not be suitable for all customers due to the fact that there is no lift. Were ever possible assistance is offered in carrying luggage. Disable customers have priority over room allocation however, the disabled visitor should normally be accompanied by others to attend to their mobility requirements. It is essential that such parties state any special needs at the time of booking and we will do our best to accommodate them or point out which facilities may be unsuitable.
10. Dogs and other pets
Pets are accepted solely at the discretion of the Hotel and, with the exception of guide dogs, are not allowed in public places. Clients and guests are asked to check in advance with the Hotel. A small charge may be made for each pet, except for guide dogs.
The Client is responsible for controlling the pet and will be liable for any damage, soil age or injury however caused by the pet.
11. Behaviour
The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.
12. Discrimination
It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
13. External purchases
No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.
14. Groups
The accommodation shall only be used by the persons listed on the registration form, unless changes are agreed in writing with us prior to arrival. The total number in your party shall not exceed the capacity of the room as advertised with the exception of babies under 2.
We have the right to enter any accommodation (without prior notice if this is not practicable or possible) if special circumstances or emergencies arise.
15. Comments and complaints
Any comment or complaint regarding the stay should be made to the General Manager at the time of visit so that the matter can be resolved immediately. Alternatively, write within 7 days to the Hotel's General Manager.
16. Statutory requirements
The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
17. Liability
Other than for death or personal injury caused by the negligence of the Hotel, the Hotel's liability to the Client is limited to the price of the booking.
Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client.
The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
The Hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the hotel premises.
Clients are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Clients, their guests or sub-contractors and will pay to the Hotel on demand the amount required to make good or remedy any such damage.
Third Party Liability
The Hotel does not accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by The Hotel. Any claim, demand, charge, suit or damages which may be incurred by the Clients or their guest (or any person claiming thereunder) shall be made directly with such third parties and The Hotel shall render all reasonable assistance in this regard.
18. Insurance
The client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
19. Data protection
The information provided by the Client may be processed by the Hotel for the purposes of hotel reservations and payments. By confirming the booking, the Client consents to this processing of the information.
Non disclosure to third parties
We will under no circumstances give your personal data to third parties. However, unless you specifically ask us not to (and this option is always given) we will use your data to send you further information on the Hotel and Associate businesses. Any e-mail sent to you will always provide you with the option to unsubscribe. This is in accordance with UK Data Protection Legislation.
20. Dispute
These terms will be construed in accordance with Scottish Law.
21. Smoking
The hotel is completely non smoking. Any customer found smoking in the Hotel will be subject to a fine of up to £200 and will have there booking cancelled without refund.
22. Website information
The Hotel cannot accept responsibility for any errors or omissions and reserve the right to cancel, amend or vary the arrangements featured on any website.
23. Star ratings
The Hotel is not rated by any organisation, the Hotel reserves the right to use a rating provided by customer satisfaction surveys.
24. Force Majeure
We regret we cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to force majeure.
Circumstances amounting to force majeure include any event which we could not, even with all due care, foresee or avoid.
25. Registration
The registration form must be signed by a person over 16 years of age who agrees on behalf of all named persons to abide by this Contract.
26. Advance purchase rooms
Rooms on an advance purchase rate are non refundable, changeable or transferable at any time.
27. Modifications
Modifications can be made at anytime subject to availability together with any price increase and a £40 modification fee.
28. Invalid Cards
We may cancel bookings at anytime without notice should the card used to secure the booking be declined or not have the data confirmed by the bank.


Book online via our Bookings Page